Well when they work they are great when they don't!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I've had this laptop for a couple of years now & mainly it's been great. It wasn't too expensive, it's easy to use, fast enough for me & has a lot of storage.
It has had one problem, the same one at least four times where it freezes and then won't boot up. This has meant taking it back to the shop to be repaired which is a pain, waiting a week or two & even more of a pain they wipe it so I have to keep reloading the software & getting all the settings back. Worse still they wouldn't tell me what had been the problem. All I was told was to leave it plugged in all of the time as it is set to do Windows 10 updates in the background & if the power is low it sometimes wrecks the update & causes problems. I thought that was the whole point of a laptop, not having to keep it plugged in all of the time!
Well it is now out of the warranty so I thought I was stuck last night when it froze again. So this morning I went onto the Tinterweb (as you do) and found a video explaining what you can do when this happens. I had been loathe to do any fiddling about with the laptop whilst it was under warranty as companies use any excuse to get out of repairing things if you have had the back off stuff!
Well I had to take the battery out which was a bit of a pain (not the easy external one) but I eventually managed to unscrew it slide it out without doing any damage and reconnect it again.
Well it took a while to boot up (I held my breath) but it did eventually. Whew!!!!! Apparently some kind of a charge builds up (you can see I am non technical) and unplugging the charger & taking out the battery can sometimes resolve the issue.
If it doesn't I also now know that there is a NOVO button which resets the computer back to factory settings. You don't get hard copy manuals now so if your computer isn't working you need a second computer or smartphone to access info on the Internet. Resetting sould be a bit of a last resort but worth a try.
Well I feel a sense of achievement getting it working and it's a bit of a relief to know when it's my turn to do the church newsletter in a couple of weeks I do have a computer that works. Well it does at the moment!
Computers are wonderful until they go wrong! Well done to you for fixing the problem. Scary to think that maybe that's all they did when you took it to be fixed though. Take the battery out! And waiting 2 weeks for them to do that.
ReplyDeleteIt was a bit scary taking the back off the battery as I said I'm not technical. Previously it was easy just slipping the external battery out.
DeleteI took it back to John Lewis who are usually very good & it would have been better if they had told me what the problem was. I'm sure they knew as it was such a simple fix once you know. The wonders of the Tinterweb for golden oldies like me!
well glad u got it working - not sure what I would do if my husband wasn't around to sort it out when i have a problem.
ReplyDeleteIf I ever own another laptop the first thing I'll do is take the battery out---PERIOD!!!
ReplyDeleteJust use the AC.
That way any time it locks up simply unplug the unit for a moment or so and simply plug it back in and reboot it.
Yes, nobody ever mentions that. I had to learn it myself.
It's so easy. So why on earth don't they tell you this?
DeleteFor some reason the world likes to keep certain things a secret, or only divulge them to select individuals who never pass said information along.
ReplyDeleteI'm too gobby to keep things to myself!
DeleteI have a desktop, laptop, Samsung phone and two Kindles. So far they all work (knock on wood) but I can't use them all and that worries me. Glad you got your laptop up and running.
ReplyDeleteHI Anne
DeleteI have a Google phone I struggle with. I'm not a phone lover but as our house phone is so expensive to use I use the mobile instead. I'd cancel the home phone but it's our internet connection. I just can't read much information from tablets/computers so I don't have a Kindle. Just books. Hope things are improving for you. Take care
Hi Winifred, good for you, fixing your own computer! Everything seems so intimidating with computers nowadays.
ReplyDeleteAnd the cataract surgery was a cinch. I am the nervous type and for me to say that is no small thing. But....sometimes it seems there is always something to rock my boat. I am very thankful we are getting by with our health. My Mom told me to never get old!
How nice that you had all those good dentists, and ladies to boot! Just wondered, have you ever watched the ‘Wind at my back’ series or ‘Avonlea’ series? I just love those movies by Kevin Sullivan via that ‘Gazebo’ app.