Wednesday, 13 May 2015
You go out for a meal drive up the access road to the hotel & suddenly crash!
A golf ball from their golf club smashes your windscreen.
So after a horrendous shock, what makes it even worse? The golf club manager wouldn't speak to me, sent the young receptionist out to say "Nothing to do with us. It's the golfer's fault".
"OK then which golfer"?
"Nothing to do with us"!
Which was absolute tosh. What about public liability insurance? They have to have it or their business is running illegally.
So I went into the hotel where I was meeting a friend for a meal & asked to speak to the manager about their golf club manager. Have to say their staff there were lovely asking was I OK, could they get me a coffee etc. Manager apologised, the golf club is now privately owned. He went to speak to the department who deal with insurance & was told yes they are insured but not for golf ball damage! Well I don't believe that for a minute. However he offered on behalf of the hotel to pay the excess on the windscreen replacement.
I wondered what would have happened if I had been walking up the drive & the ball had hit me.
So a nasty shock, a ruined evening out & now the company doing the replacement say they can't change the windscreen for a week!
Well I'll be writing a thank you letter to the hotel staff for their customer service, a not so nice letter to the Golf Club Manager & it's back on to the insurance company tomorrow to say their windscreen replacement service is unacceptable.
As I said earlier "I don't believe it"!